Client subscriptions

Subscriptions let you retain clients with fixed-term contracts (1 to 12 months). Available from the Starter plan.

Difference from packages

	Package	Subscription
Model	Sessions to consume	Access over a period
Tracking	Remaining balance	Expiry date
Payment	1× at purchase	1 to 3 instalments

Create a plan template

From Subscriptions → Plans → + New plan, define:

• Name — e.g. “Unlimited access 6 months”
• Duration — 1, 3, 6 or 12 months
• Weekly limit — max spots per rolling 7-day window (leave blank = unlimited)
• Monthly limit — max spots per calendar month (leave blank = unlimited)
• Total price — incl. tax
• Enrolment fee — optional, charged on top at sign-up
• Max instalments — 1, 2 or 3 payments

Tip

Plans are reusable templates. You can create several (monthly, quarterly, annual…) and deactivate them without deleting.

Create a client contract

From Subscriptions → Active contracts → + New contract:

1. Select the client
2. Choose a plan (or configure a custom contract)
3. Set the number of instalments and payment method:
   • Bank transfer or Cash — mark each instalment as received manually
   • Card online (Stripe) — PaymentIntents are created automatically
4. Set the start date

Instalments are generated automatically based on the duration and number of payments.

Managing instalments

Click a contract to open the detail panel. For each instalment you see the due date and its status. For transfer/cash payments, use Mark as received to validate manually.

Client access and quota

When a subscription is active, the client can book without paying per session. Limits are enforced in spots (not bookings):

• Weekly limit — rolling 7-day window
• Monthly limit — calendar month (1st to last day of the month)

Note

A client can only have one active subscription per gym at a time.

Automatic emails

FitResa automatically sends:

• Confirmation — when the contract is created
• 7-day reminder — 7 days before expiry
• Quota exhausted — as soon as the last session of the month is used

Freeze a contract

If a client is injured or temporarily unavailable, you can freeze their subscription without cancelling it. The end date is automatically extended by the number of frozen days when resumed — the client loses no time.

1. Open the contract detail (click the row)
2. Click ❄ Freeze
3. The subscription shows a Frozen badge — the client cannot book during this period
4. Click ▶ Resume to lift the freeze: the end date is recalculated automatically

Tip

A subscription can be frozen and resumed multiple times. The total frozen days are accumulated on the contract.

Cancel a contract

From the contracts list, click Cancel on the relevant row. The contract switches to Cancelled status and access is revoked immediately.